CANCELLATIONS AND REFUNDS
Customers may cancel services at any time in the billing control panel.
Customer may request a full refund for the service when all of the following conditions are met:
1. Payment is made via Credit Card
2. None of the payments have been previously or currently disputed
3. Payment was created 30 or fewer days ago
After we receive your refund request, we’ll initiate a refund via the payment gateway, and the refunds are issued to the original form of payment.
If you paid via credit card, the refund usually takes 5-7 business days to show up in your account.
For other billing issues, please log in your account and submit a ticket on our website. We’ll respond as soon as possible. If you used a wrong email address and you can’t log in the account to submit a support ticket, please email to [email protected] for further help.