CANCELLATIONS AND REFUNDS
Customers may cancel services at any time in the billing control panel.
Customer may request a full refund for the service when all of the following conditions are met:
1. Payment is made via Credit Card or Paypal
2. None of the payments have been previously or currently disputed
3. Payment was created 30 or fewer days ago
After we receive your refund request, we’ll initiate a refund via the payment gateway, and the refunds are issued to the original form of payment.
If you paid by Paypal, after we initiate a refund, it usually only takes a few minutes to see the refund in your Paypal account. For credit card payment, the refund usually takes 5-7 business days to show up in your account.
For other billing issues, please log in your account and submit a ticket on our website. We’ll respond as soon as possible. If you used a wrong email address and you can’t log in the account to submit a support ticket, please email to [email protected] for further help.
CHARGEBACKS AND PAYPAL DISPUTES
Please do not create a PayPal dispute in order to get a refund, as this will only make the process longer and will create more work for both – customer and us.